Lecture Description
Psychological safety—the shared belief that it’s safe to speak up, make mistakes, and offer ideas—is foundational for learning, innovation, and retention. Yet in coffee workplaces, where pressure and hierarchy often shape communication, it can be difficult to practice in real terms.
This session explores how psychological safety shows up (or breaks down) in the daily realities of cafés, training programs, importing teams, and roasting companies. Drawing from systems thinking and relational leadership, we’ll look at how leaders—whether owners, managers, trainers, or buyers—shape workplace dynamics through small, everyday actions.
Participants will leave with practical tools for recognizing how power and communication interact in their own contexts and how to respond in ways that build trust, accountability, and collective resilience. This lecture invites reflection, not perfection—helping attendees turn awareness into actionable, sustainable practices that strengthen both people and performance.
Date: Sunday, April 12, 2026
Time: 1:00 pm - 1:45 pm
Location: Room 26AB
Category: Business
Access: This lecture is free to attend with a World of Coffee entry badge. Register to attend World of Coffee here.
Please note that lecture sessions are open on a first-come, first-served basis. Early arrival is highly recommended to secure your seat.
Speakers
Daphne Allison
Associate Marriage and Family Therapist
Daphne Allison is an Associate Marriage and Family Therapist (AMFT) and former coffee professional with over a decade of experience in the specialty coffee industry. Before transitioning into mental health, they worked primarily in specialty coffee retail while gaining perspective on the wider supply chain, developing a deep appreciation for the global coffee community. Though clinical work is now their focus, Daphne draws on both professional paths to bring a unique perspective to conversations about mental health, workplace culture, and care within specialty coffee spaces—highlighting how supportive environments can ignite potential and fuel our innate capacity to grow, learn, and heal.