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Preference Mapping: the science of understanding quality and increasing customer satisfaction

Lecture Description

Whether you're selling coffee to the consumers, coffee shops, or roasters, it can sometimes be a challenge to figure out what coffees buyers will prefer. Consumer science gives us a tool- called Preference Mapping- which can help businesses understand their customers' needs and offer more compelling products. Learn how to use the principles of Preference Mapping by utilizing the SCA's Coffee Value Assessment to analyze coffee's sensory and extrinsic attributes.

Date: Friday, April 10, 2026
Time:
9:00 am - 9:45 am
Location:
Room 25AB
Category:
Business

Access: This lecture is free to attend with a World of Coffee entry badge. Register to attend World of Coffee here.
Please note that lecture sessions are open on a first-come, first-served basis. Early arrival is highly recommended to secure your seat. 


Speakers

Peter Giuliano
Senior Advisor of Science Communication and Engagement Strategy, Specialty Coffee Association

Peter Giuliano is the Senior Advisor of Science Communication and Engagement Strategy for the SCA. With 35 years of experience in the coffee trade, he focuses on supporting, promoting, and communicating scientific and economic research that benefits the entire coffee industry.

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April 10

Inside the Roast: Essential Coffee Roasting Concepts for Beginners

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April 10

Less Chaos, More Clarity: Time Management & Organizational Skills for Coffee Professionals